Privacy policy

Last updated: 6-7-2018.

The website and the Internet services linked to it are made available to you by Sultan Palace Rotterdam B.V. (hereinafter referred to as "The Crown" or "we"), having its registered office in Rotterdam and registered in the Commercial Register of the Chamber of Commerce under number 67285171. The following policy applies with respect to the protection of your privacy.

The Crown guarantees as far as possible the protection of the privacy of all visitors to the site. This means that we also require maximum efforts from our cooperation partners when monitoring personal data.

Below you can read what personal data we process, what we do with this personal data, within which legal framework this is done and what you can do if you have any questions. We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained prior consent.

Processing of personal data
The Crown processes the following personal data:

First and last name We use your first and last name so that we can address you more personally.
Email address We use your e-mail address for confirmations, general inquiries or marketing purposes provided you have given your specific consent.
Phone number We use your phone number only for urgent inquiries.
IP address From your IP address, we can verify that you are not a robot.


The Crown will retain your data for 1 year after consenting to the processing of your personal data. If you do not appreciate the processing of your personal data by The Crown, please notify The Crown t.a.v. Adresregistratie, Schuttevaerweg 57, 3044BA Rotterdam or by e-mail to with "Adresregistratie" in the subject line. We will then have your details blocked for this purpose. Please note that once you withdraw your consent, The Crown will not be able to provide the best possible service. Do you have complaints about the processing of your personal data? If so, please contact the personal data authority.

Accessing/changing/deleting/requesting your data?

Would you like us to view/change/delete/request your information from our database? If so, please send an e-mail to You can also let us know in writing at: Schuttevaerweg 57, 3044BA Rotterdam. The Crown will comply with your request within 7 working days.

Security storage of personal data

Transmission of personal data through the website is done via a secure connection. The data obtained will be stored on The Crown's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

We take technical and organizational measures to prevent data loss or unlawful processing (such as attacks). We therefore guarantee an appropriate level of security.

Data capture and insight by third parties

The website uses third-party services so that the website works optimally. These include the following providers:

  • WPEngine (Flywheel): Krakow Wadowicka 7, 30-347 Poland,
    Function: website hosting.
    Data: everything entered except passwords.
  • FISAP Group BV (Webmyday): Daltonstraat 65b, 3316GD Dordrecht,
    Function: analysis and optimization website.
    Data: everything entered except passwords.
  • Amazon Web Services : Seattle, Washington, United States,
    Function: Backup location of website.
    Data: everything entered except passwords.
  • Alphabet Inc (Google Adwords): Mountain View, California,
    Function: advertising
    Data: IP address and visitor behavior.
  • Alphabet Inc (Google Analytics): Mountain View, California,
    Function: analysis websites
    Data: IP address and visitor behavior.

Privacy policy other websites includes links to other websites. However, we are not responsible for the privacy policies of the websites of these other organizations. For more information about this, please refer to the websites in question.

We regularly check for compliance with this privacy policy. We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. Therefore, please check our privacy policy on this website regularly.

Do you have any questions about our privacy policy?
If so, please send an e-mail to Also, if you have questions about your information or if you want to change it, please use this email address. Our customer service is happy to assist you.